McDonald's takes the blame after a global outage led to the closure of restaurants

McDonald's issued a statement about the global outage that has led to several franchise locations temporarily closing.

Starting in the early hours of Friday morning, McDonald's stores, mostly in Australia, were affected by a widespread technical issue that made it impossible for customers to pay for their orders. Similar technical issues have also been reported in countries such as China, Japan, Canada, South Korea, Taiwan, and Germany.

This situation has forced the popular fast food chain to temporarily close some of its locations until the issues are resolved. In a previous statement to NewsweekA McDonald's spokesperson said: “The issue is not specifically related to a cybersecurity event.”

On Friday, after the situation was resolved, McDonald's issued a statement on its official website providing an update and some clarification on the nature of the issue that caused the global outage.

McDonald's location in San Leandro, California, on April 28, 2022. The company issued a statement explaining the outage that put many stores around the world out of business.

Justin Sullivan/Getty Images

“Around midnight CST [Central Daylight Time] The statement explained that on Friday, McDonald's experienced an outage in its global technology system, which was quickly identified and corrected. Many markets are back online, and the rest are in the process of coming back online. We work closely with those markets that are still experiencing problems. It is worth noting that this issue was not directly caused by a cybersecurity event; Rather, it was caused by a third-party provider during a configuration change.”

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The company continued in its statement: “The reliability and stability of our technology is a priority, and I know how frustrating it can be when outages occur. I realize that this affects you, your restaurant teams, and our customers. What happened today was an exception to the rule, and we are working urgently to resolve it.” . Thank you for your patience, and we sincerely apologize for any inconvenience this may cause.”

In response to an inquiry from Newsweek McDonald's said on Saturday that it could not provide more specific details about the nature of the technical issue at this time.

According to reports of service outages emerging from Australia, while some sites were forced to shut down completely, others were able to continue operating while receiving cash payments only.

In a post on its official account “Restore.”

McDonald's currently operates just over 40,000 restaurants worldwide, including about 1,040 in Australia, 3,000 in Japan, 1,400 in Canada, 400 in South Korea, and 400 in Taiwan.

Updated 03/16/24, 1:43 PM ET: This article has been updated to include a response from McDonald's.